Reference

The Terms You Agree To When You Open Your Account

Every deposit you send through bKash, Nagad or Rocket sits under one set of written terms, and this page is where we lay them out in plain language.

Plain-language conditionsWallet and payment clausesAccount security dutiesContact path if something is unclear
bj77con The Terms You Agree To When You Open Your Account
TERMS HELP DESK

Where to Ask About a Clause You Don't Follow

A term you don't understand is worth one message, not a guess. Our Bangladesh support desk handles terms questions the same way it handles wallet queries — you tell us what part of the conditions you're reading, we point to the exact clause and explain what it means for your account. Have your registered mobile number ready, since we verify before we discuss anything tied to your wallet.

Team online

Live chat from your account

Open chat inside the logged-in lobby and paste the clause heading you're asking about. Our team replies in English and can walk you through wallet, deposit and withdrawal wording.

Email for written answers

Send your question to our support email and keep the reply. Useful when you want a written record of what a condition means for a bKash, Nagad or Rocket transaction.

Account help on mobile

Reach the same desk from your phone browser. Most terms questions arrive from accounts opened on mobile, so our team can check your wallet status while you're on the line.

HOW WE HANDLE IT

Account Data, Security and Changes You Can Request

Terms only mean something if the account behind them is looked after. We keep the details you give us at sign-up — mobile number, name, wallet reference — for as long as your account is open and for the period our payment partners need afterwards to close out transactions. We use cookies to keep you signed in and to remember your device, which is why the lobby asks for a fresh verification when you log in from somewhere new. You can ask us what we hold, correct a wrong detail, or close the account entirely; we act on those requests once we've confirmed it's you.

Account security duties

Your password and one-time codes stay with you. We never ask for a bKash, Nagad or Rocket PIN in chat, and any message doing so is not from us.

What we keep and why

Sign-up details, wallet references and transaction history are held to run your account and to meet the records our payment partners require after a transfer.

Cookies and device memory

Cookies keep your session open and recognise your usual phone or browser. Clear them and the lobby asks you to verify again, which protects a shared device.

Requests and corrections

Ask us for a copy of your account details, a correction, or closure. We confirm identity first, then act and tell you what changed.

Questions About the Conditions, Answered

These are the terms questions that reach our desk most often. If yours isn't here, the support section above is the faster route — a short message with your registered number gets a specific answer rather than a general one.

Yes. Ticking the box at sign-up and funding your wallet means you accept the conditions as published on this page. If any clause doesn't sit right with you, don't deposit — message support first.

It can, by you or by us. You can request closure any time after pending withdrawals settle. We may close an account that breaks the conduct rules, such as duplicate sign-ups or funding a wallet from someone else's bKash.

We post the current version here and notify you in the lobby or by message on your registered number before a material change takes effect. Keep reading the updated wording if you plan to keep using the account.

The core rules are the same across bKash, Nagad, Rocket, Upay and bank transfer: the wallet must be in your own name, and the sending number should match your registered one so verification doesn't stall your deposit.

Send support the transaction ID from your bKash or Nagad app along with the amount and time. We check the reference against our records and credit or return it under the payment clause that applies.

You can. Message support from your registered number and we'll share what we keep on your account, correct anything wrong, or close and remove it once the retention period our payment partners set has passed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.