Reference

The Rules Behind Your Account, Plainly Written

Here you'll find the terms that sit behind every bKash, Nagad or Rocket deposit you make with us, set out in the order you'll actually need them.

Account termsWallet rulesPrivacy pointsEligibility check

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GETTING ANSWERS

Where to Take a Legal Question

Legal questions rarely arrive at a convenient hour, so we route them through the same channels you already use for wallet trouble. Each path below reaches a person who can look at your account record and answer with reference to the actual clause. Have your registered mobile number ready; it's the first thing we check when a query concerns account ownership or a wallet verification step.

Team online

In-account help desk

Open your account wallet, tap support and choose the terms topic. Your query arrives with your account reference attached, so we can quote the exact clause you're asking about instead of sending a generic reply.

Email for formal requests

Send a written request about your data, a clause or an account decision to our support address from your registered email. Written requests get a written answer, and the thread stays on record for you.

Mobile wallet query line

Deposits and withdrawals through bKash, Nagad or Rocket often raise a legal-side question about ownership. Use the wallet query option in support and include the transaction reference from your wallet app screenshot.

How We Stand Behind These Terms

bj77con Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We keep our legal position short and readable on purpose. Your account exists under the terms published here, and using the lobby, the cashier or support means you accept them as they read on the day you sign in. Nothing on this page overrides the law

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where you live. Access to bj77con depends on your local law and eligible regions, and if a payment rail such as bKash, Nagad or Rocket is restricted for you, the account route closes there too. When we change a clause we update the page and flag
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the change inside your account wallet, so you see it before your next deposit. Where a term is unclear, ask us through support before you send money rather than after. Two things we never do: promise an outcome on a game, or ask you for your
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wallet PIN. A cashier request for a PIN is not from us, and you should stop and report it. Figures such as RTP appear only where a game or its provider publishes them, and we don't invent them.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCESS

What We Hold and What You Can Change

Your account record holds what we need to run a wallet: your registered mobile number, transaction references from bKash, Nagad or Rocket, and login history. Ask us what we hold and we'll show you. Ask us to correct something wrong and we'll do it where the law allows. Cookie preferences sit in your browser settings, and clearing them signs you out of saved sessions. Login runs on a one-time code to your mobile, so a password alone won't open the account. We keep records for as long as the law and payment reconciliation require, then remove them.

Data you can request

Ask for a copy of the details tied to your account wallet — registered number, deposit references and login history — and we'll send it to your registered contact in writing.

Corrections and closures

If a detail is wrong, tell us and we'll fix it where the law permits. You can also ask us to close the account; open wallet balances are settled first, then the record is closed.

Cookies and sessions

We use cookies to keep you signed in and to remember your language choice. Clearing them in your browser logs you out of saved sessions, and you'll need a fresh one-time code to sign back in.

Retention and removal

Transaction records are held for the period payment reconciliation and local law require. After that they're removed. Ask us about a specific record and we'll tell you where it stands.

Legal Questions We Get Asked Most

These are the queries that land in our support queue most often, answered the way we'd answer them at the desk. If yours isn't here, the help desk in your account wallet reaches the same team.

Access depends on your local law and eligible regions. If you're travelling or living elsewhere, check what applies where you are before you fund a wallet, and ask us if you're unsure.

We settle any open wallet balance first, then close the record. Transaction references tied to bKash, Nagad or Rocket payments are kept for the period reconciliation and local law require, then removed.

No. We never ask for a bKash, Nagad or Rocket PIN, and we never ask for a one-time code sent to your mobile. Treat any request for either as a scam and report it to us.

Send a written request from your registered email. We'll confirm receipt, then send the details tied to your account wallet to your registered contact once identity is verified.

Yes, and we update this page when they do. Material changes are flagged inside your account wallet so you see them before your next deposit, and you can ask about any clause through support.

Use the wallet query line in support with the transaction reference from your bKash, Nagad or Rocket app. We'll check it against our record and reply in the same thread.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Rules Behind Your Account, Plainly Written

Where to Take a Legal Question

In-account help desk

Email for formal requests

Mobile wallet query line

What We Hold and What You Can Change

Data you can request

Corrections and closures

Cookies and sessions

Retention and removal

Legal Questions We Get Asked Most

01 Can I open an account if I'm outside Bangladesh?

02 What happens to my data if I close my account?

03 Do you ever ask for my wallet PIN?

04 How do I request a copy of my account data?

05 Can terms change after I open an account?

06 Who do I contact about a deposit dispute?

Legal

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